Because we make every effort to offer you a simple navigation and that we wish to accompany you best during your visit on our site, this heading is there to help you, inform you and answer all your questions concerning payment, delivery, order tracking, return conditions, refund, or personal data.
⁃ In which countries do you make deliveries ?
www.chaussuremephisto.fr delivers its products in France, overseas territories and internationally.
- When will my parcel be delivered ?
Packages are shipped by La Poste Colissimo for France and Europe, so we estimate deliveries with a maximum delay of 4 working days in metropolitan France from the date of shipment of your package by our team. For the US and international (outside Europe) parcels are shipped in Colissimo Expert it takes about a week.
- Can I follow my package ?
For parcels shipped you have the opportunity to track your package, by making a request to our advisers via the address firstname.lastname@example.org, or by chat on the website and indicating the number of the order concerned. Ex: 0160999000123
- Is it possible to have my shoes delivered to an address different from the billing address?
You have the option of having your address delivered to another address than your billing address by indicating the new delivery address in the "My Addresses" section or during the purchase process before payment. During this one you will also be able to select the relay points of the Pickup network (La Poste).
- What happens if I am absent on the day of delivery?
Usually the driver will choose to return the next day for a second delivery or you will leave a notice and you can pick up the package in a relay point near you.
- Is it necessary to register to order?
To order via our website, it is not essential to create an account. Your personal data (names, e-mail address / phone and shipping address) are nevertheless useful for processing your orders.
You can therefore place an order in a guest account.
A phone number is required to place an order, it can allow the delivery person to contact you in case of absence during the delivery.
- What means of payment is what I can use?
Currently, our website offers the following payment methods: MasterCard, Visa, CB, Bank Checks, PayPal, Credit and Gift Voucher.
- Can I change my order?
You have the option to modify your order at any time before having validated and paid for it. After the validation of your order, you will not be able to change anything anymore. However, you have the option to contact us before receiving the second order confirmation email for any changes / cancellations.
- How to return an item?
You can make an exchange by making a prior request to our return service by providing you with your order number on your invoice. Log in to your personal account with your email and password, then by going to your account you will be able to access the "My Orders" tab. Then choose the relevant order and select the "REQUEST FOR RETURN" tab. The procedure is then simple, you only have to mention the purpose of the return. The request will be taken into account within 48 hours maximum.
- What are the conditions for exchanges and return?
You have 14 days from the date of receipt of the package to return the products and request a possible exchange. All returns must be the subject of an online request via the Customer Area. Requests are processed within 48 to 72 hours (working days). The cost of return on a problem of size which generates an exchange of size are supported by "www.chaussuremephisto.fr", all other exchanges or returns for refund are the responsibility of the customer.
- My shoes have a defect, what should I do to be reimbursed?
Before sending us back the item (s), it is essential to apply beforehand via your Customer Area by indicating the order number that you will find on your invoice. Note: - The refund is made via the same method of payment as that used during your order. - You will find directly the credit in your basket and will be able to use it for your next order online. The credit is valid and available for 1 year on your account. We remind you that the assets you benefit from on the site are valid only online. Your request will be processed within 48 to 72 hours (working days). Once your return request has been accepted, you will receive a refund confirmation email. The return costs are your responsibility. All parcels returned to our registered office, without having previously made a return request, can not be accepted.
- How can you know which models are in your shop Mephisto Bordeaux?
The stock of our website corresponds to the stock of our shop. Thus, you can take notice of our stock directly on the website.
- How can I modify my personal data?
To modify your personal data, names, contact or password, log in to your account and click at the top of the page then the tab "My personal information" and finally "Edit" to enter your changes.
- What are the advantages that I benefit by ordering on www.chaussuremephisto.fr?
At any time, you have the opportunity to find patterns of different seasons, without even moving into the shop. You get a one-year follow-up on your Mephisto shoe pair. This service is provided in the case of a manufacturing defect during the year of purchase of the article. So you can return your Mephisto shoes, which will be sent back to the Mephisto factory for repair.
- Are my personal data protected?
Your data is used only when you place an order and as part of the continuous improvement of our services. None of your data is assigned to a third party without your consent. The procedure is totally secure.
- When can I join you?
A counselor is available Monday to Saturday from 10 am to 7 pm at 05.57.83.15.91.
You can also reach us by email at any time at the following address: email@example.com
- Where do Mephisto shoes come from?
Mephisto shoes are made in France, precisely in Sarrebourg, in Lorraine where the shoe factory is located.
- How to find my size Mephisto?
Please refer to the size chart below.
We favor customer satisfaction, transparency and personalized support.
So go ahead, order, you are satisfied or refunded.
19 Rue Voltaire - 33000 Bordeaux
Monday: 09:30 - 19:00
Tuesday: 09:30 - 19:00
Wednesday: 09:30 - 19:00
Thursday: 09:30 - 19:00
Friday: 09:30 - 19:00
Saturday: 09:30 - 19:00