The General Conditions of Sale define the conditions applicable to the sales concluded between on the one hand the persons making a purchase via our website www.chaussuremephisto.fr, hereinafter called "the Customer" and on the other hand the company SARL DEJEAN MARC , hereinafter referred to as "www.chaussuremephisto.fr". These conditions only concern non-commercial individuals.


The customer can place an order on our website www.chaussuremephisto.fr
or by phone from Monday to Saturday from 10:00 to 19:00 at: 05 57 83 15 91

The order process is as follows:

• Choice of items and addition to the basket

• Validation of the contents of the basket

• Identification on the website www.chaussuremephisto.fr if the customer is not already identified

• Choice of delivery method (home or relay point)

• Choice of payment method and acceptance of the GSC

• Payment validation

The customer will receive an order confirmation email.

The customer will be able to visualize during these different stages the detail of his order and its total price and to correct possible errors, before confirming this one to express his acceptance.

www.chaussuremephisto.fr reserves the property of articles until full payment of the order, that is to say to the receipt of the price of the order by www.chaussuremephisto.fr

www.chaussuremephisto.fr reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or which would present to him any form of risk.

Any order implies acceptance of prices and description of items available for sale.

www.chaussuremephisto.fr undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more item (s) ordered, www.chaussuremephisto.fr undertakes to inform the customer as soon as possible, and if necessary to repay it at the latest in the 30 days after the payment of the sums paid. The customer's order will be automatically canceled.


Visitors are informed and agree that when visiting the website, a cookie may be installed on their computer equipment. The cookie allows the identification of the visitor and the recording of the actions performed on the site. This allows the customer who returns to the site "www.chaussuremephisto.fr", to be automatically connected to his space fidelity and not having to re-enter his details when ordering. The setting of the user's Internet browser, allows to inform and refuse the installation of the cookie.


(Accreditation, c.n.i.l., No. 724786)

The website www.chaussuremephisto.fr is in compliance with the RGPD of 25/05/2018.

For any request for deletion or information concerning your data please contact us.

You also have the right to access, modify, rectify and delete data concerning you (article 34 of the law "informatique et libertés"). To exercise this right, please contact: Mephisto Concept Store - 19 Rue Voltaire - 33000 Bordeaux or at the following email address: contact@chaussuremephisto.fr


The customer must check the condition of the products delivered as soon as they are received. You benefit from fourteen days after receipt of your order, to make a return, having established a request in advance by heading to the Customer Area.

Items must be returned in perfect condition and in their original packaging. Any product having undergone the slightest wear or with damaged packaging, rendering it unfit for resale will be refused by "www.chaussuremephisto.fr" and can not be subject to any refund.
Only returns for the first exchange will be supported by "www.chaussuremephisto.fr", all other returns are the responsibility of the customer.


The products marketed by the website "www.chaussuremephisto.fr" have been carefully selected. We are in no way responsible for any defects in the manufacture of the products.

If the customer notices a defect or a problem of quality on the ordered articles, and carried within the framework of a "normal" use of the product, it is advisable to contact as quickly as possible a consultant of the site in order to establish a return of the defective product. For this please contact us by email or phone specifying precisely the problem.
Any misuse, negligence or lack of maintenance on the part of the customer can not engage the responsibility of the seller.

Only the Mephisto factory will be able to determine if there is a defect and then proceed to an exchange or repair.


www.chaussuremephisto.fr is responsible as of right to the customer for the good execution of the contract concluded with the customer.

However, the responsibility of www.chaussuremephisto.fr can not be engaged for the inexecution or the bad execution of the contract concluded in case of force majeure, of occurrence of a fact attributable to the customer or any inconvenience, unforeseeable and insurmountable damage inherent the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

The website www.chaussuremephisto.fr contains hypertext links that may refer to other websites. The responsibility of www.chaussuremephisto.fr can not be held liable for the content of these websites if they contravene the legal and regulatory provisions in force.

The photographs and illustrations accompanying the products on our website have no contractual value and therefore can not engage the responsibility of www.chaussuremephisto.fr.


All items offered by www.chaussuremephisto.fr are subject to the legal warranty provided by articles L211-1 and following of the Consumer Code and the guarantee of hidden defects provided by articles 1641 and following of the Civil Code.

The customer has a period of 3 days from the receipt of the product to form any reservations or claims for apparent non-compliance or defect of the delivered articles, by registered mail with acknowledgment of receipt to the following address: Mephisto Bordeaux , Customer Service, 19 rue Voltaire 33000 Bordeaux.

After this period and failing to comply with this formality, the items will be deemed compliant and free from any defect and no claim can be validly accepted by www.chaussuremephisto.fr.

If the apparent defect or lack of conformity of the article is proven, www.chaussuremephisto.fr undertakes to replace the item or to refund the customer as soon as possible and at its expense.

This refund will be made within a maximum of 14 days.

www.chaussuremephisto.fr can not be held responsible for the misuse and / or intensive use of articles that could make the customer.


All texts, comments, works, illustrations and images reproduced on www.chaussuremephisto.fr are reserved under copyright as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use, subject to different provisions or even more restrictive code of intellectual property. Any total or partial reproduction of the site www.chaussuremephisto.fr is strictly prohibited without prior agreement.

The photos and heel heights presented on the website www.chaussuremephisto.fr are subject to change at any time. Documents and photos are non-contractual.


These general conditions of use and sale are subject to French law. In case of persistent disagreement on the application, interpretation and execution of these, and in the absence of amicable agreement, any dispute will be under the jurisdiction of the competent French courts.



The website www.chaussuremephisto.fr is published by SARL DEJEAN MARC, whose head office is located at 19 rue Voltaire 33000 Bordeaux, France, registered at the RCS Bordeaux under the number 404712481


• Share capital: 500,000 €

• VAT number: FR33404712481

• Telephone: (cost of a national call).

• E-mail: contact@chaussuremephisto.fr

• Our advisors are at your disposal from Monday to Saturday from 10am to 7pm.

• Director of the publication: Matthieu Dejean.

• Hosting: OVH by Vega Computer

• Registered office: 19 rue Voltaire 33000 Bordeaux FRANCE

• Phone:



Any access and / or use of the site www.chaussuremephisto.fr implies compliance with all provisions of these terms and their acceptance. They therefore constitute a contract between SARL DEJEAN Marc and the User / Customer.


• Customer: means any non-business person who is at least 18 years old and who has ordered at least once on the Site. The Customer has a customer account on chaussuremephisto.fr

• Login: means the email address needed to identify a user on the site to access his account.

• Password: is understood as the succession of characters which the user must keep secret and allowing him, with his identifier, to access his account.

• Website: www.chaussuremephisto.fr

• User: The user is understood as anyone using the site www.chaussuremephisto.fr or one of the services offered on it.

• Identified user: The user is understood as any person using the site www.chaussuremephisto.fr or one of the services offered on it and having a Mephisto account.


Conditions of access and use of the Website

The Website is accessible free of charge to any User who has access to the Internet.

The user is responsible for his computer equipment as well as his access to the internet. All costs relating to access to the Site remain the responsibility of the user / Customer.

The user can access his account only after identification using his username and password. The user is obliged to keep his username and password secret and must not communicate them to a third party.

SARL DEJEAN Marc will implement all means to ensure access to the Site 24/24, 7 days / 7, but can not be held responsible for any problem, malfunction of the Site that would prevent any access to the Site and / or to the various services offered by www.chaussuremephisto.fr who will do its best to solve any problem as soon as possible.