Delivery & Return :

- ZONE 1 -

LUXEMBOURG / ALLEMAGNE / PAYS BAS

- ZONE 2 -

ROYAUME UNI /ESPAGNE / SUISSE / ITALIE / JERSEY ISLAND

- ZONE 3 -

AUTRICHE / IRELANDE / PORTUGAL

- ZONE 4 -

SLOVENIE / POLOGNE / ESTONIE / LITUANIE / SLOVAQUIE / REP. TCHEQUE / LETTONIE / HONGRIE / DANEMARK

- ZONE 5 -

GRECE / USA / ISLANDE / SUEDE / CROATIE / FINLANDE / NORVEGE / ROUMANIE

- ZONE 6 -

RUSSIE / GIBRALTAR / SERBIE / ALGERIE / ALBANIE / TURQUIE / MALTE / MOLDOVIE / MAROC / UKRAINE / GROENLAND

MACEDOINE / TUNISIE / EGYPTE / BULGARIE /CHYPRE

- ZONE 7 -

MOZAMBIQUE / SINGAPOUR / TOGO / EMIRATS AU / IRAQ / MADGASCAR / HONG KONG / AFRIQUE DU SUD / LIBAN / JAPON / MAYOTTE

REUNION / AUSTRALIE / CHINE / ISRAEL / CANADA / COREE DU SUD

- ZONE 8 -

COSTA RICA / GUYANE / MEXIQUE / NOUVELLE CALEDONIE / THAILANDE / VIETNAM / INDE / TAIWAN / CUBA / JAMAIQUE / MALAISIE /

PAKISTAN / COLOMBIE / MARTINIQUE / BRESIL / POLYNESIE FRANCAISE /GUADELOUPE / QATAR / ARGENTINE

SPECIFIC INFORMATION : 

Excluding sale periods, all orders placed on the website www.chaussuremephisto.fr before 1pm Monday to Friday (excluding holidays) will be prepared and shipped the same day, subject to payment validation.

Orders placed after 1 pm Monday to Friday (excluding holidays) will be prepared and shipped the next day, subject to payment validation.

All our packages are encoded and provided with a tracking number that allows you at any time to track the delivery of the package or packages, the package number for tracking shipments can be communicated on request of the customer.
Except in special cases or unavailability of one or more items, the products ordered will be delivered in one go to the delivery address of the customer indicated when ordering.

www.chaussuremephisto.fr undertakes to deliver the items ordered and paid by the customer within the following deadlines:

Delivery by COLISSIMO: : 48h to 72h from shipment *, Monday to Saturday

If the said items have not been delivered within 7 days from the date of delivery provided during the order, and if the excess is not due to force majeure, the customer may proceed the resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address: MCS BORDEAUX - INTERNET SERVICE- 19 RUE VOLTAIRE, 33000 BORDEAUX, France.

The sums paid by the customer will then be fully returned.

The customer has a period of 60 working days from the date of dispatch of the order to request the resolution of the sale and the refund of items on the grounds that it was not delivered.

No dispute of delivery will be accepted after this period of 60 days.

The customer is required to check the condition of the items delivered.

Any anomaly concerning the items (damage, missing article compared to the order form, damaged or open package, broken item, defective ...) must be indicated within 3 days of delivery.

Any open, incomplete package, and / or any damaged item shall not be accepted by the Customer. The Customer will inform www.chaussuremephisto.fr of the problem encountered the same day.

All items offered by www.chaussuremephisto.fr are subject to the legal guarantee provided by articles 1641 and following of the Civil Code. (See the Warranty section).

For France

For Metropolitan France parcels are sent by COLISSIMO.

Delivery is free for Metropolitan France with Colissimo from 60 € of purchase.

The maximum period is 7 working days from the date of order.

You can have it delivered to La Poste (PickUp) relay points.

For Europe

For Europe, your parcel will be sent via La Poste in Colissimo Expert International

The average time is 8 to 10 working days depending on the destination.

Shipping costs are the responsibility of the customer if he does not reside in Metropolitan France.

For Dom-Tom

For DOM-TOM, your package will be shipped via La Poste Colissimo. The estimated time varies depending on the destination, the minimum period is 15 working days depending on the overseas region.

For the International
For the international outside Europe, your package will be shipped via La Poste Colissimo Expert International. The estimated time varies depending on the destination, the minimum period is 10 working days depending on the destination country.
Any errors concerning the inconsistency between the postal code and the selected country will be subject to an order cancellation and an automatic refund. In this case, you will be informed by email and redirected to our website.

DELIVERY ERROR :

In case of model or size error during the preparation of the order, the website "www.chaussuremephisto.fr" agrees to exchange the article as soon as possible, and to cover the costs of return and reshipment.
Returned items must be in perfect condition and in their original packaging.

For order errors with international countries, the forwarding of shipping costs is to be borne by the customer. However the site www.chaussuremephisto.fr undertakes to refund the cost under presentation of the proof.

In case of error by the customer, which provides a wrong address, non-existent or incomplete, the totality of the expenses of re-exports will be at his charge. He will have to pay a check corresponding to the amount of postage costs is 7 € for France and an amount identical to the first delivery for foreigners and purchases of less than 60 €.

SATISFIED OR REFUNDED :

The consumer has a period of fourteen working days, from the date of receipt of the goods, to exercise his right of withdrawal without having to justify or pay penalties, except for the cost of return.

A return request on your customer area is required. The return will not be supported by www.chaussuremephito.fr if no request is made from your customer area.

- The return is free only for France for an exchange request with another product or another size.

- The return is the responsibility of the customer for the foreigner or any request for refund.

HOW TO MAKE A RETURN :

Before sending us back the article (s), it is essential to apply beforehand via your Customer Area. By indicating the number of order which you will find on your invoice. To log in to your loyalty slot, enter your email address and password at the top right of your screen by clicking on "login".

To note :

- The refund is made via the same method of payment as that used during your order.

- To have it, it is sent to you by e-mail. You will find it directly in your cart and can use it for your next order online. The credit is available 6 months.

Regarding refunds:

Your request will be processed within 48 to 72 hours (working days). Once your return request is accepted, you will receive a refund confirmation email. The return costs are your responsibility. In case of error on our part, we will take the costs of return to our charge. All parcels returned to our registered office, without having previously made a return request, can not be accepted.

Your returns will be processed as soon as possible and you will be kept informed by e-mail. On average, it takes 15 working days from the date of return of the products.

Note: the Money Back Guarantee is only valid for Internet orders.

EXCHANGE YOUR ARTICLE :

- The return is free only for an exchange request with another product or another size.

You have a reflection period of fourteen days, from the day of delivery to your home or relay point, to return the unworn items in their original packaging. Only items purchased through the website may be returned.

All returns must be the subject of an online request via the Customer Area. Requests are processed within 48h to 72h (working days).

In case of error committed by "www.chaussuremephisto.fr" and confirmed by the latter, the return costs will be charged to the website. During the request, the customer will have to specify if he wishes an exchange, a credit or a refund.

A return request on your customer area is required. The return will not be supported by www.chaussuremephito.fr if no request is made from your customer area.

Return address :

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               MCS BORDEAUX

             INTERNET SERVICE

              19 VOLTAIRE STREET

             33000 - BORDEAUX

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STATE OF ARTICLES:

All returned items (shoes, original packaging, accessories, instructions ...) must be returned perfectly intact.

Upon receipt of the package, www.chaussuremephisto.fr will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage render the items unfit for sale. If the return is refused by www.chaussuremephisto.fr, the items will then be returned to the customer at the expense of www.chaussuremephisto.fr without the customer may require any compensation or right to refund, except for the following year its warranty rights on the goods sold.

In the case of an exchange, if the returned items have been visibly used or damaged by the customer and that use or damage make them unsuitable for sale, www.chaussuremephisto.fr may exercise any recovery actions corresponding to the customer.

REFUNDS :

Subject to these conditions of return, www.chaussuremephisto.fr will refund the returned items within 30 days of the reinstatement of goods.

If the customer was to return items by a request not validated by www.chaussuremephisto.fr and supported in this sense a return, he could claim no refund of shipping costs from www.chaussuremephisto.fr

Return costs for items on sale that will be reimbursed, can in no case be refunded by www.chaussurempehisto.fr. Only the purchase price will be refunded to the customer.