Delivery & Return :

WORLDWIDE DELIVERY :

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SPECIFIC INFORMATION : 

Excluding sale periods, all orders placed on the website www.chaussuremephisto.fr before 1PM Monday to Friday (excluding holidays) will be prepared and shipped the same day, subject to payment validation.

Orders placed after 1 pm Monday to Friday (excluding holidays) will be prepared and shipped the next day, subject to payment validation.

All our packages are encoded and provided with a tracking number that allows you to track the delivery of the package or packages at any time. The package number for tracking shipments can be given by request of the customer.
Except in special cases or unavailability of one or more items, the products ordered will be delivered in one go to the delivery address of the customer indicated when ordering.

www.chaussuremephisto.fr undertakes to deliver the items ordered and paid by the customer within the following deadlines:

Delivery by COLISSIMO: : 48h to 72h from shipment *, Monday to Saturday

If the said items have not been delivered within 7 days from the date of delivery provided during the order, and if the excess is not due to force majeure, the customer may proceed the resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address: MCS BORDEAUX - INTERNET SERVICE- 19 RUE VOLTAIRE, 33000 BORDEAUX, France.

The sums paid by the customer will then be fully returned.

The customer has a period of 60 working days from the date of dispatch of the order to request the resolution of the sale and the refund of items on the grounds that it was not delivered.

No dispute of delivery will be accepted after this period of 60 days.

The customer is required to check the condition of the items delivered.

Any anomaly concerning the items (damage, missing article compared to the order form, damaged or open package, broken item, defective ...) must be indicated within 3 days of delivery.

Any open, incomplete package, and / or any damaged item shall not be accepted by the Customer. The Customer will inform www.chaussuremephisto.fr of the problem encountered the same day.

All items offered by www.chaussuremephisto.fr are subject to the legal guarantee provided by articles 1641 and following of the Civil Code. (See the Warranty section).

For France

For Metropolitan France parcels are sent by COLISSIMO.

Delivery is free for Metropolitan France with Colissimo from 60€ of purchase.

The maximum period is 7 working days from the date of order.

You can have it delivered to La Poste (PickUp) relay points.

For Europe

For Europe, your parcel will be sent via La Poste in Colissimo Expert International

The average time is 8 to 10 working days depending on the destination.

Shipping costs are the customer's responsibility if they do not reside in Metropolitan France.

For Dom-Tom

For DOM-TOM, your package will be shipped via La Poste Colissimo. The estimated time varies depending on the destination, the minimum period is 15 working days depending on the overseas region.

For International shipping
For the international shipping outside Europe, your package will be shipped via La Poste Colissimo Expert International. The estimated time varies depending on the destination, the minimum period is 10 working days depending on the country.
Any errors concerning the inconsistency between the postal code and the selected country will be subject to an order cancellation and an automatic refund. In this case, you will be informed by email and redirected to our website.

About TAX FREE :

COM-TOM delivery

According to the tax law in force, the items delivered in COM-TOM are paid without taxes. The local customs administration is free to charge you VAT. When ordering, the order will be directly established before tax before payment as soon as you have filled in the delivery address.


Delivery outside the European Union

All products intended to be delivered outside the European Union are invoiced without taxes and the invoice is thus established without taxes. The local customs administration is free to charge you import duties or other import taxes. These are different depending on the country. During your order, the invoice will be directly established before payment as soon as you have filled in the delivery address.

Customs documents for all parcels sent abroad summarize the total value of the contents of your order and the description of the items.
Customs or import taxes are due as soon as the package reaches its country of destination.

You must pay any additional customs clearance fees. We have no control over these taxes and can not predict them, as customs policies vary greatly from country to country. Please contact your local customs office for more information.

DELIVERY ERROR :

In case of model or size error during the preparation of the order, the website "www.chaussuremephisto.fr" agrees to exchange the article as soon as possible, and to cover the costs of return and reshipment.
Returned items must be in perfect condition and in their original packaging.

For order errors with international countries, the forwarding of shipping costs is to be borne by the customer. However the site www.chaussuremephisto.fr undertakes to refund the cost under presentation of proof.

In case of error by the customer, which provides a wrong address, non-existent or incomplete, the totality of the expenses of re-exports will be at their charge. They will have to pay a check corresponding to the amount of postage costs : 7 € for France and an amount identical to the first delivery for foreigners and purchases of less than 60 €.

SATISFIED OR REFUNDED :

The consumer has a period of fourteen working days, from the date of receipt of the goods, to exercise his right of withdrawal without having to justify or pay penalties, except for the cost of return.

A return request on your customer area is required. The return will not be supported by www.chaussuremephisto.fr if no request is made from your customer area.

- The return is free only for France for an exchange request with another product or another size.

- The return fee is charged to the customer for any request of refunds.

HOW TO MAKE A RETURN :

Before sending us back the article (s), please inform us that you would like to return your order, either by applying via your Customer Account online, by calling us or by sending us an email and indicating the number of your order which you will find on your invoice. To log in to your customer account, enter your email address and password at the top right of your screen by clicking on "login".

To note :

- You have up to 7 days to send off your order to us (not counting the days it takes for us to receive the return, as delivery times can vary).

- The refund is made via the same method of payment that you used for your order.

- Instead of a refund, if you wish to recieve a credit, it is sent to you by e-mail. You will find it directly in your cart and can use it for your next order online. The credit is usebale for up to 6 months.

- Customers have to pay expedition fees for every new item purchased.

WARNING :

Thank you for returning the package with the NAME of the person who made the order.
If you return the package under another name or with a company account, the order will be refused and returned to the customer.

Regarding refunds:

Your request will be processed within 48 to 72 hours (working days). Once your return request is accepted, you will receive a refund confirmation email. The return costs are your responsibility. In case of error on our part, we will take care of the costs of return to our charge. All parcels returned to our registered office, without having previously made a return request, can not be accepted.

Your returns will be processed as soon as possible and you will be kept informed by e-mail. On average, it takes 15 working days from the date of return of the products.

Note: the Money Back Guarantee is only valid for Internet orders.

EXCHANGE YOUR ARTICLE :

You can return your order and exhange is with another model, or another size.

You have fourteen days from the date of delivery to ask if you would like to make an exchange. The shoes must be unworn and send back in their original packaging. Only items purchased through the website may be returned.

The customer has to pay expedition fees for every new item purchased.

Please contact us beforehand to inform us of your request of exhange, either on your customer account, by calling us or by sending us an email. Requests are processed within 48h to 72h (working days).

In case of error committed by "www.chaussuremephisto.fr" and confirmed by the latter, the return costs will be charged to the website. During the request, the customer will have to specify if he wishes an exchange, a credit or a refund.

For customers living in France : 

The return fees for the first exchange are free. 

For customers living outside of France :

- Please note that the return shipping fee is your responsibilty.

- The second shipping fee containing the exchanged shoes must be paid by the customer.

WARNING :

Thank you for returning the package with the NAME of the person who made the order.
If you return the package under another name or with a company account, it will be refused and returned to the customer.

Return address :

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               MCS BORDEAUX

             INTERNET SERVICE

              19 VOLTAIRE STREET

             33000 - BORDEAUX

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STATE OF ARTICLES:

All returned items (shoes, original packaging, accessories, instructions ...) must be returned perfectly intact.

Upon receipt of the package, www.chaussuremephisto.fr will check the condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage render the items unfit for sale. If the return is refused by www.chaussuremephistoe.fr the items will then be returned to the customer at the expense of www.chaussuresarche.fr. The customer can not require any compensation or right to refund, except for the following year if warranty rights on the goods sold.

In the case of an exchange, if the returned items have been visibly used or damaged by the customer and that use or damage makes them unsuitable for sale, www.chaussuremephisto.fr may exercise any recovery actions corresponding to the customer.

REFUNDS :

WARNING :

Thank you for returning the package with the NAME of the person who made the order.
If you return the package under another name or with a company account, this one will be refused and returned.

Subject to these conditions of return, www.chaussuremephisto.fr will refund the returned items within 30 days of the reinstatement of goods.

The cost of return and shipping orders can not be refunded by www.chaussurempehisto.fr.

Only the purchase price of the items will be refunded to the customer.

Return costs for items on sale that will be refunded, can in no case be refunded by www.chaussuremephisto.fr. Only the purchase price will be refunded to the customer.